Privacy Policy

Canada Wide Sales (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you use our website or submit an enquiry, why we collect it, how we protect it, and the choices available to you.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information we collect

When you submit a form on our website, we ask for:

• Contact details — your full name, email address and phone number.
• Service address — street address, unit number and city, plus your postal code if you provide it. We need this because internet availability and pricing depend on your exact location.
• Date of birth — used to verify identity and confirm eligibility with the service providers we work with.
• Service preferences — the plan you selected, your preferred installation time and, optionally, your current internet provider.

We also record the date and time you gave consent, so we can demonstrate the basis on which we contacted you.

Information collected automatically

Our website may collect standard technical information such as IP address, browser type and the pages you visit. If advertising or analytics tools are active, they may set cookies to measure the performance of our campaigns.

2. Why we collect it

We use your personal information only to:

• Contact you about the enquiry you submitted.
• Check what services and pricing are available at your address.
• Arrange installation and set up your service if you choose to proceed.
• Meet our legal, regulatory and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

3. Consent

By submitting a form you consent to being contacted by phone, text or email about the services you enquired about, and to our using the information you provided for the purposes described above.

You may withdraw consent at any time by contacting us at info@canadawideinternet.com. Withdrawing consent may mean we can no longer process your enquiry.

4. Sharing your information

We may share your information with:

• Service providers — the telecommunications companies whose plans you asked us to check, so they can confirm availability and set up your service.
• Technology suppliers — vendors who host our website and store our records on our behalf, under contractual confidentiality obligations.
• Authorities — where we are required to do so by law.

Some of our suppliers may store data outside Canada, which means it can be subject to the laws of that country.

5. How we protect and keep it

Enquiry records are stored in an access-controlled database. Access is limited to staff who need it to do their job, and submissions are transmitted over an encrypted connection.

We keep personal information only as long as needed for the purposes described above, or as required by law, after which it is deleted or anonymised.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you may:

• Ask what personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we are not required to keep it.
• Withdraw your consent to being contacted.

Contact us at info@canadawideinternet.com and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

7. Cookies and advertising

We may advertise on platforms such as Google and Meta. These platforms can use cookies or similar technologies to measure ad performance. You can control cookies through your browser settings; disabling them may affect how parts of the site work.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and the “last updated” date above will change.